Hospitality businesses must ensure the working environment and the workplace climate are up to scratch as they both reinforce each other, while ignoring either aspect can have a deleterious impact.
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Hospitality
How much does the hospitality industry fundamentally need disruptive technology? Marius ponders the requirements – and in some instances, has more questions than answers.
A foodservice failure need not be the end of the story – it might even be the beginning of something extraordinarily successful.
Competition is a rising tide that lifts all boats and embracing competition pushes companies to become stronger, better and more innovative.
No generation spends more money on vacations than Millennials. Marius explores that demographic’s appetite for artificial intelligence (AI) in hotel service encounters.
Whatever the results of the current minimum wage debates will be, it is clear that the hospitality industry can no longer get away with underpaying its workers.
It’s not easy to predict how big a role the metaverse will play in the hospitality industry, but it's certainly worth seeing how it might benefit your business.
Marius looks back to the hospitality industry trends he predicted in 2021, to see what he got right, and also looks ahead to key 2022 trends
In a time where a raft of seemingly never-ending challenges impact the industry, fine-dining still has something to offer.
Hotel chains deserve a lot of criticism they get, but they nevertheless deserve our respect and appreciation.
It can be easy to criticise McDonald's, but in many ways, The Golden Arches is also showing the industry how to improve.
The meat-free market is growing at an unprecedented pace, but restaurants need to offer more attractive vegetarian dishes that fit existing menus.
Marius Zürcher explores how to improve two elements that combine to enhance a restaurant's atmosphere.
The podcast version of Marius’ FCSI webinar on future trends in the hospitality industry is available now.