Guest feedback can alert you to problems in your restaurant you never knew existed – but acting on every comment will only compromise your identity and confuse your menu, says Marius.
This month’s Record Report moves through quiet, introspective nights and nostalgic moods, featuring Atsuhira Yoshida’s novel Goodnight Tokyo, John Coltrane’s album Ballads, and the coming-of-age movie Mid90s.
The customer is always right is phrase you hear in hospitality from day one. But reality is more complicated, says Marius.
This month’s Record Report drifts into lo-fi moods and after-dark reflections, featuring verifiziert’s album ‘bulletholes’, the coming-of-age film ‘Dìdi’, and Naoki Matayoshi’s novel ‘Spark’.
Dinner and a show? Marius compares the corny spectacle of Salt Bae to the “quiet theater” of hospitality.
In this month’s sun-soaked Record Report, find out why we recommend the new Momma album ‘Welcome To My Blue Sky’ and the coming-of-age movie ‘Licorice Pizza’.
Whether strong communicators or strategists, the best leaders know they don’t have to be perfect, but they must be willing to adapt.
This month, we recommend the new Less Than Jake album, the TV show Reservation Dogs and the CTF 2025.
From lukewarm tea to missing bread, Marius rants about the current state of the food and drinks being served.
As has become tradition, here are our favorite albums of the year 2024.
Five key areas restaurants can focus on to save energy – and save a small fortune while they’re at it.
The last Record Report of 2024 is here!
Running a restaurant is a balancing act, but getting a grip on five key areas helps prevent costs from spiralling out of control.
This month, we recommend the new LL album, a Bones Brigade documentary and two classic songs from 2004.
This month, we recommend the new Curse album, yet another Gilmore Girls rewatch and a classic song from 2004.
Opening up an establishment to showcase sporting events can both attract new customers and broaden the connection with the existing clientele.
This month, we recommend the new Common album ‘The Auditorium Vol. 1’, the Netflix show ‘A Good Girl's Guide To Murder’ and a classic video game from 2004.
With the correct approach, leveraging the expertise of multiple consultants can e a game-changer on projects.
A look at one of of the projects we’ve been working on during the last year: ‘xx, Lotte: die Leiden der jungen Charlotte’, the debut album of Christian Chamoun & Elea Bekkers.
This month, we recommend Fabiana Palladino’s self titled album, the Netflix series ‘One Day’ and another classic album from 2004.