Hey Young World,
An adapted version of Marius’ master’s thesis has recently been published as an article in the academic journal Consumer Behavior in Tourism and Hospitality.
The article is titled ‘Millennials’ perceptions of artificial intelligence in hotel service encounters’. Find it here. You will soon be able to find a summary on the findings on this blog, as part of the 1520 x FCSI series.
One Love,
Team 1520